Job Responsibilities:

• Manage high-value customers by consistently promoting products, services, and marketing initiatives, and engaging with clients to promptly address their inquiries.
• In charge of client growth and channel expansion in the United States, including expanding the regional client base, bringing a steady stream of quality customers to the company platform, researching local exhibition center resources, and implementing local promotion, training, and advertising activities for target groups and collaborators.
• Create goals and performance measures for regular operations and activities, monitor these regularly to gauge the success of operational approaches, and offer suggestions for ongoing improvement.
• Reduce customer churn by using conflict resolution skills to settle complex after-sales disputes in a way that promotes client satisfaction.
• Customer relationship management, gathering client data, comments, and suggestions, and providing regular feedback to headquarters.
• Perform market research in the US via online and offline platforms to gain an understanding of the US cross-border e-commerce market.
• Participate frequently in local industry fairs across the United States to gather useful data and offer suggestions.
• Organise resources both internally and externally, support the overall business strategy, and meet all of the company's established performance indicators.
• Other tasks as assigned. 

Referrals

If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.

About Us

Mandarin Recruitment is a service that helps Global businesses & organizations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese-speaking market, allowing us to be the leading organization for specialist Mandarin recruitment.