Job Description
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We have an exciting opportunity for a Customs Brokerage Supervisor in a UK-based transport company. The company is looking for an experienced customs operations professional to manage daily UK import and export clearance activities and ensure full compliance with HMRC regulations. This on‑site role near London Heathrow Airport requires a candidate with a Chinese background, legal eligibility to work in the UK, and strong Mandarin and English communication skills. The ideal applicant will have over three years of experience in UK customs brokerage or international logistics, proven team‑leadership ability, and solid knowledge of CDS, HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards.
Job Requirements:
- Chinese speaking/background with legal entitlement to work in the UK.
- Fluent in Mandarin and proficient in English as a working language (capable of communicating effectively with clients and HMRC).
- On-site position based near London Heathrow Airport. 3+ years of experience in UK customs brokerage or international logistics customs operations.
- Proven team management experience with a track record of leading a customs team in daily operations. Experience in air freight, freight forwarding, express courier, or cross-border logistics is preferred.
- Familiar with UK import/export clearance processes and HMRC regulations.
- Proficient in using CDS (Customs Declaration Service) and associated declaration systems.
- Solid understanding of HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards.
- Ability to independently handle customs inspections, clearance exceptions, and customer complaints. Strong risk identification ability and compliance awareness.
- Strong sense of responsibility, detail-oriented, rigorous, and highly execution-focused. Excellent team management, communication, coordination, and customer service skills.
- Adaptable to a fast-paced logistics environment with strong stress management and problem-solving skills.
Responsibilities
Job Responsibilities:
- Oversee daily UK import and export customs clearance operations to ensure efficient and compliant processes.
- Lead and manage the customs team, allocate daily tasks effectively, and elevate overall team productivity and service quality.
- Review customs entry documentation to ensure data accuracy and compliance with HMRC and relevant regulatory requirements.
- Manage customs inspections, holds, clearance exceptions, and resolve issues by communicating promptly with clients, HMRC, and related authorities.
- Guide the team in resolving complex customs issues and continuously optimize operational workflows and standard procedures.
- Maintain smooth communication and collaboration with clients, warehouse, transportation teams, and overseas agents to ensure seamless clearance.
- Monitor UK customs policies and regulatory changes to ensure ongoing company compliance.
Referrals
If you know anyone who may be suitable for the above role, feel free to get in contact with the Mandarin Recruitment team. We will ensure a healthy referral bonus.
About Us
Mandarin Recruitment is a service that helps UK and China businesses & organisations find and source high-quality Mandarin-speaking professionals. We have unparalleled and exclusive channels to the Chinese speaking market, allowing us to be the leading organisation for specialist Mandarin recruitment.
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